Return Policy
At HPI Plus, we stand behind the quality of our products. If you receive a defective item, we’re here to make it right.
Defective Product Returns Only
We accept returns only for products that are defective due to manufacturing or material issues. To be eligible for a return, the item must be unused (unless defect was discovered during use), and in its original packaging if possible.
Return Process
Notify Us within 7 days of receiving the defective item by emailing service@HPIplus.com or calling 813-291-3344.
Provide:
Your order number
Description of the defect
Photos of the product (if applicable)
Once your return is approved, we will provide more instructions.
Refunds or Replacements
After we receive and inspect the returned item, we will notify you of the approval status. If approved, you will receive either a full refund or a replacement product, based on your preference and product availability.
Exclusions
Returns are not accepted for:
Non-defective items
Items damaged due to misuse or improper handling
Requests made after the 7-day return window-
